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自动话务员功能

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发表于 2020-6-4 10:35:15 | 显示全部楼层 |阅读模式
20可用金钱
请教各位老师思科C2911路由器上IP话机已经添加成功,所有电话也可以呼叫,所有外线呼入到8006分机振铃,再由8006转到下面的IP分机,现在有个需求是想配置话务员功能,外线呼入能提示:"欢迎致电xxxx公司,请拔分机号码,查号请拔零,由总机为你服务."网络拓扑:电信光猫电话口------>2911 4FXO------>3850(voice:vlan10,data:vlan15)-------cp7821

各位老师,路由器版本:15.7,CME版本:12.0,路由器上还需要添加那些配置,请各位赐教,谢谢!

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发表于 2020-6-5 09:52:53 | 显示全部楼层
好像要添加外置话务员设备,才可以
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 楼主| 发表于 2020-6-5 18:15:48 来自手机 | 显示全部楼层
wyc_chao 发表于 2020-6-5 09:52
好像要添加外置话务员设备,才可以

思科BACD功能我配置了没有用,打外线就自动挂机,debug没有调用到AA
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 楼主| 发表于 2020-6-7 14:32:34 | 显示全部楼层
已经解决,
CISCO2911_Router(config-app-param)#
Jun  7 14:28:21: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
CISCO2911_Router(config-app-param)#
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: >>>>>>>> result = Invalid Leg ID in List: 1234Illegal Info Tag or not a Leg List: 1234Invalid Leg <<<<<<<<<
Jun  7 14:28:33:
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: Mandatory parameter aa-pilot2 does not exist --

Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: If you are using 2nd pilot number call will fail --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- max-extension-length is set to default value of 5 --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter second-greeting-time = 60 --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter call-retry-timer = 15  --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-call-retry = 600  --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-vm-retry = 2  --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 3 --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Jun  7 14:28:33:
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd:
>>>>>>>>>legstate = lg_001<<<<<<<<<<<

Jun  7 14:28:33:
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd:
CISCO2911_Router(config-app-param)#TCL AA: ++ Playing Welcome Prompt and options menu ++
CISCO2911_Router(config-app-param)#
Jun  7 14:28:53: //9638//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 0 <<<<<<<<<<<<<<<<<<<<<<<<<
Jun  7 14:28:53:
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 8006 +++
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x22A3D134_0_97431532 {CALL_NEW} {1591511333}} <<<
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 8006 Queue Length = 1 +++
Jun  7 14:28:53: //9638//TCL :/tcl_PutsObjCmd: TCL AA: >>> Destination Huntgroup = 8006 <<<
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd:
CISCO2911_Router(config-app-param)#TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x22A3D134_0_97431532 {CALL_PROGRESS} {1591511333}} <<<
CISCO2911_Router(config-app-param)#
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Jun  7 14:28:56:
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_000
Jun  7 14:28:56:
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd: TCL AA: >> Call answered by the agent; Call Connected <<
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd: TCL AA: >>> Incoming LEG ID = 9638; Outgoing LEG ID = 9645 <<<
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> Time to Answer = 3 Seconds<<<
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x22A3D134_0_97431532 {CALL_HANDOFF} {1591511336}} <<<
CISCO2911_Router(config-app-param)#
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD ++ Service Counter = 4 ++
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 8006 Queue Length = 0 +++
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> 8006 Queue Length = 0 <<<
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> Queue 8006 is Empty <<<
CISCO2911_Router(config-app-param)#
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 楼主| 发表于 2020-6-7 14:33:04 | 显示全部楼层
本帖最后由 tony_tan 于 2020-6-8 10:35 编辑

????
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 楼主| 发表于 2020-6-7 14:33:57 | 显示全部楼层
wyc_chao 发表于 2020-6-5 09:52
好像要添加外置话务员设备,才可以

可以调用了
CISCO2911_Router(config-app-param)#
Jun  7 14:28:21: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
CISCO2911_Router(config-app-param)#
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: >>>>>>>> result = Invalid Leg ID in List: 1234Illegal Info Tag or not a Leg List: 1234Invalid Leg <<<<<<<<<
Jun  7 14:28:33:
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: Mandatory parameter aa-pilot2 does not exist --

Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: If you are using 2nd pilot number call will fail --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- max-extension-length is set to default value of 5 --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter second-greeting-time = 60 --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter call-retry-timer = 15  --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-call-retry = 600  --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-vm-retry = 2  --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 3 --
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Jun  7 14:28:33:
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd:
>>>>>>>>>legstate = lg_001<<<<<<<<<<<

Jun  7 14:28:33:
Jun  7 14:28:33: //9638//TCL :/tcl_PutsObjCmd:
CISCO2911_Router(config-app-param)#TCL AA: ++ Playing Welcome Prompt and options menu ++
CISCO2911_Router(config-app-param)#
Jun  7 14:28:53: //9638//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 0 <<<<<<<<<<<<<<<<<<<<<<<<<
Jun  7 14:28:53:
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 8006 +++
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x22A3D134_0_97431532 {CALL_NEW} {1591511333}} <<<
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 8006 Queue Length = 1 +++
Jun  7 14:28:53: //9638//TCL :/tcl_PutsObjCmd: TCL AA: >>> Destination Huntgroup = 8006 <<<
Jun  7 14:28:53: //9339//TCL :/tcl_PutsObjCmd:
CISCO2911_Router(config-app-param)#TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x22A3D134_0_97431532 {CALL_PROGRESS} {1591511333}} <<<
CISCO2911_Router(config-app-param)#
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd:
proc act_CallSetupDone
Jun  7 14:28:56:
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd:
IP IVR Leg Setup Status = ls_000
Jun  7 14:28:56:
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd: TCL AA: >> Call answered by the agent; Call Connected <<
Jun  7 14:28:56: //9638//TCL :/tcl_PutsObjCmd: TCL AA: >>> Incoming LEG ID = 9638; Outgoing LEG ID = 9645 <<<
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> Time to Answer = 3 Seconds<<<
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE IS {TclModule_0x22A3D134_0_97431532 {CALL_HANDOFF} {1591511336}} <<<
CISCO2911_Router(config-app-param)#
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD ++ Service Counter = 4 ++
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 8006 Queue Length = 0 +++
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> 8006 Queue Length = 0 <<<
Jun  7 14:28:56: //9339//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> Queue 8006 is Empty <<<
CISCO2911_Router(config-app-param)#
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发表于 2021-1-14 17:32:43 | 显示全部楼层
您好,我的AA也有问题,我的可以调用,但是welcome音频特别卡顿,我按1后再按分机号打电话,也是没问题的,现在就是welcome这个很卡,目前还未找到原因,配置如下:
application
service aa flash:app-b-acd-aa-3.0.0.8.tcl
  paramspace english language en
  paramspace english index 1
  paramspace english location flash:
  param dial-by-extension-option 1
  paramspace english prefix en
  param handoff-string aa
  param voice-mail 8888
  param service-name app-b-acd
  param welcome-prompt _bacd_welcome.au
  param aa-pilot 2552911
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